How our complaints process works
Step 01
Submit Details
Raise your concern via our online form or by calling our customer support team directly at 07593991612.
Step 02
Investigation
Our internal review team will investigate the complaint and look for a fair and timely resolution within 5 working days.
Step 03
Final Outcome
We will contact you with a full response detailing the actions taken and ensure your satisfaction with the outcome.
Our Commitment to Resolution
We aim to resolve every concern promptly and fairly. Our structured process ensures your feedback is heard and acted upon within set timeframes.
Step 01: Acknowledgement
Within 2 working days, we will confirm receipt of your complaint and assign a specialist to your case.
Step 02: Investigation
Our team will conduct a thorough review of the incident, including technician reports and communication logs, typically completed within 7 days.
Step 03: Final Resolution
You will receive a formal written outcome. If a solution is agreed upon, we ensure timely implementation of all remedies.
Formal Complaint Form
We aim to resolve all issues promptly. Please provide your details below to raise a formal complaint. Our team will review your submission and contact you within 48 hours.